Shipping policy

Shipping Policy

Last Updated: 10 February 2026

At Racket Rush, we aim to deliver your products safely and efficiently. This Shipping Policy outlines the shipping process, timelines, and responsibilities associated with your order.

By placing an order with Racket Rush, you agree to the terms outlined below.

1. Order Processing

Orders are processed only after full payment confirmation.

Once payment is received:

  • Orders are verified

  • Products are arranged from suppliers or warehouse

  • Shipment is prepared for dispatch

Order processing typically takes 1–4 business days, depending on product availability and logistics.

2. Shipping Timeline

The standard delivery timeline for most orders is 10–14 business days.

Delivery timelines may vary depending on:

  • Product availability

  • Supplier dispatch time

  • International logistics

  • Customs clearance

  • Courier partner operations

Delivery timelines are estimated and not guaranteed.

3. International Import Shipping

Some products sold by Racket Rush are imported through international supply channels.

Due to this:

  • Orders may pass through international logistics networks

  • Customs clearance procedures may apply

  • Tracking updates may appear after the shipment reaches India

Customers acknowledge that international shipping may involve additional transit time compared to domestic shipments.

4. Customs Clearance

International shipments may be subject to customs inspection and clearance.

In certain cases:

  • Customs authorities may delay shipments

  • Import duties or clearance charges may apply

If any such charges are imposed by customs authorities, they are the responsibility of the customer.

Racket Rush is not responsible for customs decisions, inspections, or delays caused by government authorities.

5. Courier Partners

Racket Rush works with reliable courier and logistics partners to deliver orders across India.

Once the order is dispatched, customers will receive:

  • Shipment confirmation

  • Tracking details (when available)

Delivery will be handled by third-party courier services, and timelines may vary depending on the courier network.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including:

  • Full name

  • Complete delivery address

  • Correct phone number

  • PIN code

Racket Rush will not be responsible for delivery failures caused by incorrect or incomplete address information provided by the customer.

7. Delays Beyond Our Control

Delivery timelines may be affected by circumstances beyond our control, including but not limited to:

  • Customs clearance delays

  • Courier operational delays

  • Natural disasters

  • Government restrictions

  • Public holidays

  • High seasonal demand

In such cases, Racket Rush shall not be held liable for delays in delivery.

8. Refused Deliveries

If a customer refuses delivery after shipment without a valid reason, the order may be treated as Returned to Origin (RTO).

In such cases:

  • Shipping charges

  • Return shipping charges

  • Payment gateway fees

may be deducted from the refund amount, if a refund is applicable.

9. Shipment Tracking

Tracking details will be shared once the shipment is available in the courier system.

Customers may experience limited tracking updates during international transit, but tracking will update once the package reaches the domestic courier network.

10. Lost or Damaged Shipments

If a shipment is lost or damaged during transit, customers must notify Racket Rush within 48 hours of delivery.

Racket Rush will coordinate with the courier partner to investigate the issue and provide an appropriate resolution, subject to courier verification.