Privacy policy

Last Updated: 1 feb 2026

At Racket Rush, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or place an order with us (online or offline).

By accessing our website or purchasing from us, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Full Name
Phone Number
Email Address
Shipping & Billing Address
Payment Details (processed via secure payment gateways)

B. Order Information

Product details
Transaction history
Payment confirmation details

C. Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Cookies and usage data

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Confirm payments
Arrange shipping and delivery
Communicate order updates via WhatsApp, SMS, email, or call
Improve website experience
Prevent fraud or unauthorized transactions
Comply with legal requirements

We do not collect unnecessary information.

3. Payment Security

We do not store full debit/credit card details on our servers.
Payments are processed through secure third-party payment gateways.
EMI and card transactions are handled directly by banks and payment providers.

Racket Rush is not responsible for security breaches occurring at third-party payment platforms beyond our control.

4. Sharing of Information

We may share limited information with:

Courier partners (for delivery purposes)
Payment gateways (for transaction processing)
Government authorities (if legally required)

We do NOT:

Sell customer data
Rent personal information
Share data for marketing resale purposes

Your information is used strictly for operational purposes.

5. Cookies Policy

Our website may use cookies to:

Improve browsing experience
Remember cart items
Analyze website traffic

You can disable cookies in your browser settings, but some website features may not function properly.

6. Data Storage & Protection

We take reasonable technical and administrative measures to protect your personal data from:

Unauthorized access
Misuse
Data loss

However, no online system is 100% secure. By using our services, you acknowledge and accept this inherent risk.

7. Offline Orders & Privacy

If you place orders via:

WhatsApp
Instagram
Direct bank transfer
Phone call

Your data will still be handled under this Privacy Policy.

Providing your details through any channel confirms consent to store and use your data for order processing.

8. Marketing Communication

We may occasionally send:

Sale updates
Offer notifications
New product launches

You may opt out of promotional messages anytime by contacting us.

9. Data Retention

We retain your data only for:

Order records
Legal compliance
Business accounting purposes

After this period, data may be securely deleted.

10. Third-Party Links

Our website may contain links to third-party platforms (Instagram, payment apps, etc.). We are not responsible for the privacy practices of those platforms.

11. Children’s Privacy

Our website is not intended for individuals under 18 years of age without parental supervision.

12. Changes to Privacy Policy

Racket Rush reserves the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a revised date.

Continued use of our services after updates constitutes acceptance of changes.